SHIPPING AND RETURNS


EASY RETURNS AND EXCHANGES | OUR DELIVERY  


EASY RETURNS & EXCHANGES

We hope that you will happy with the items you have purchased, however if you would like to return it to us we are able to refund up to 14 days after the date of receipt. Please email smtools@hotmail.co.uk if you would like to return your items.

Return shipping costs occurred are non-refundable. We advise that you send your returned item, as a tracked parcel to be sure of its safe arrival as the cost of returning the purchase is your responsibility.

Once we have received your return, we will check the item’s condition and once approved will process the refund. We will notify you via email once your return has been received and approved.

Please ensure that all items are returned in perfect saleable condition and in it’s original packaging.

If you have any queries regarding delivery or returns then please contact smtools@hotmail.co.uk

All returns are to be sent to; 

S&M Tools and Hardware 

57 Leather Lane, Hatton Garden

London, EC1N 7TJ


OUR DELIVERY 

All deliveries are tracked and require a signature. If you are unable to sign for a delivery a ‘‘something for you’’ card will be left whereby you can collect your item from a local delivery office or arrange a redelivery on a day that you are available.

Sometimes there will be delays in your delivery due to circumstances out of our hands, but please let us know if you have any issues and we will do our best to resolve the situation.

Please not that these charges only include delivery. Non – EU customers will be responsible for any additional import duties or local taxes.

We will always try our best to get your order out to you within 2 working days. However please do get in touch with us if you need something for a special occasion and may need a faster delivery time.